Shipping policy

At Zaluxi, we aim to process and deliver your order as quickly and reliably as possible. Below you’ll find key information regarding our shipping procedures.

Order Processing Time

All orders are processed within 1–3 business days after the order is placed. During this time, your order is verified, packed, and prepared for shipment.

Shipping Time

Estimated delivery times from the moment your order is shipped:

  •  South-Africa: 5–10 business days
    Please note: delivery times may vary depending on your location, public holidays, and busy seasons (e.g. Christmas, Black Friday, New Year).

All shipping times exclude possible delays due to customs processing.

Shipping Carrier

Orders are shipped via [Service points, e.g., PostNL, DHL, UPS], depending on your location and the shipping method selected.

Shipping Costs

We offer free premium shipping on all orders.
This includes insurance coverage for theft, loss, or damage during shipping.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can track your shipment via our tracking page:
https://zaluxi.com/apps/parcelpanel

Please note: it may take up to 5 business days for the tracking information to be updated.

Split Shipments

For logistical reasons, items in the same order may be shipped separately. You will receive a tracking number for each shipment.

Lost or Delayed Orders

If your tracking hasn’t updated or your order hasn’t arrived within the expected delivery time, please contact our customer service at support@zaluxi.com. We’re happy to assist you.

Fashion as Expression

At Zaluxi, we believe fashion is a language one that speaks without saying a word. Every piece in our collection is designed to help you express who you are, what you stand for, and how you feel today. Whether you’re making a quiet statement or a bold entrance, let your wardrobe reflect your values and your individuality. Because real style starts with authenticity.

Conscious Style, Beautiful Impact

Looking good should never come at the planet’s expense. That’s why every Zaluxi piece is carefully curated not just for its beauty, but for its footprint. We work with ethical partners, low-impact materials, and eco-conscious packaging to make sure your wardrobe is as kind to the earth as it is to your skin. Sustainable fashion isn’t a trend—it’s a promise we wear with pride.

The Zaluxi Collective

Zaluxi is more than just a fashion brand it’s a collective of creatives, dreamers, and change-makers who care about style with purpose. From pop-up events and sustainable living tips to community storytelling and conscious shopping, we’re building a space where kindness and creativity meet. Join us as we celebrate self-expression, sustainability, and shared values one intentional outfit at a time.