FAQ

Shipping

  1. Do you offer international shipping?
    Currently, we only ship to South-Africa, but we are working on expanding to more countries.

  2. What are the shipping costs?
    We’re happy to offer free shipping on all orders, no matter the amount. Whether you order one item or several, there are no shipping fees.

  3. How can I track my order?
    Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can track your order by clicking the button in the email or by entering your tracking code on this page: https://zaluxi.com/apps/parcelpanel

  4. How long does shipping take?
    Our processing time is 1–2 business days. After your order has been shipped, delivery typically takes 5 to 10 business days. We do our best to get your fashion pieces to you as quickly as possible!

Returns

  1. What is the return process?
    You may return your items within 30 days of receiving them. For a smooth process, please read our Return Policy available in the footer of our website. To start a return, simply email us — our team is ready to assist you.

  2. What should I do if my item is damaged or defective?
    Please contact our customer service as soon as possible with your order number and photos of the damaged item. We’ll make sure to provide an appropriate solution.

  3. How do I exchange an item?
    You can exchange items by returning them through our return process and placing a new order for the desired item. To begin, send us an email at [SUPPORT@ZALUXI.COM].

Other Questions

  1. Can I cancel or change my order?
    If you want to cancel or change your order, contact us as soon as possible. Changes can only be made if your order has not yet been processed.

  2. How do I use a discount code?
    Enter your discount code in the designated field at checkout. The discount will be automatically applied to your total.

  3. Which payment methods do you accept?
    We accept various payment methods, including [ADD YOUR SHOP’S PAYMENT METHODS]. You can see the available options during checkout.

  4. How do I find my size?
    Please refer to our size chart on each product page to find the right fit for your body type. If you’re unsure, feel free to contact us for advice.

  5. Do you offer gift cards?
    Yes, we offer gift cards! To purchase one, simply send us an email at [SUPPORT@ZALUXI.COM].

  6. How can I subscribe to your newsletter?
    You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of the page. You’ll receive updates on new arrivals and exclusive offers.

  7. What is your privacy policy?
    We take your privacy seriously. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

Fashion as Expression

At Zaluxi, we believe fashion is a language one that speaks without saying a word. Every piece in our collection is designed to help you express who you are, what you stand for, and how you feel today. Whether you’re making a quiet statement or a bold entrance, let your wardrobe reflect your values and your individuality. Because real style starts with authenticity.

Conscious Style, Beautiful Impact

Looking good should never come at the planet’s expense. That’s why every Zaluxi piece is carefully curated not just for its beauty, but for its footprint. We work with ethical partners, low-impact materials, and eco-conscious packaging to make sure your wardrobe is as kind to the earth as it is to your skin. Sustainable fashion isn’t a trend—it’s a promise we wear with pride.

The Zaluxi Collective

Zaluxi is more than just a fashion brand it’s a collective of creatives, dreamers, and change-makers who care about style with purpose. From pop-up events and sustainable living tips to community storytelling and conscious shopping, we’re building a space where kindness and creativity meet. Join us as we celebrate self-expression, sustainability, and shared values one intentional outfit at a time.