Return policy

We want you to love your purchase from Zaluxi. However, if you are not fully satisfied, you have the right to withdraw from the contract within 30 days without providing any reason.

Right of Withdrawal

You may cancel your order within 30 days from the day:

  • You, or a third party designated by you (not the carrier), received the goods, if your order included one or more items delivered at once;

  • Or, in the case of separate deliveries within one order, from the day you received the final item.

To exercise your right of withdrawal, you must notify us of your decision via email at support@zaluxi.com . You may use the model withdrawal form provided, but this is not mandatory.

It is sufficient to send your withdrawal notice before the 30-day period has expired.

Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including standard delivery charges (excluding any additional costs for non-standard delivery), no later than 30 days from the day we receive your withdrawal notice.

We will use the same payment method you used for the original transaction, unless otherwise agreed. There will be no charges for the refund.

We may withhold the refund until:

  • We have received the returned goods, or

  • You provide proof of return shipment, whichever occurs first.

You must return the items within 30 days of notifying us of your withdrawal. You are responsible for the direct return shipping costs.

Return Conditions

Returned items must be in their original condition, unused, and with all original packaging and accessories included. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to assess their nature, characteristics, and functioning.

Exclusions

The right of withdrawal does not apply to:

  • Custom-made or personalized items;

  • Perishable goods or those with a limited shelf life;

  • Sealed goods that are not suitable for return due to health or hygiene reasons, if the seal has been broken;

  • Items that, due to their nature, are inseparably mixed with other goods after delivery;

  • Audio, video, or software products if their seal is broken after delivery;

  • Newspapers, magazines, or periodicals (except for subscriptions).

Before sending any returns, please contact us at support@zaluxi.com to receive the correct return address. The address on the shipping label may not be valid for returns.

Fashion as Expression

At Zaluxi, we believe fashion is a language one that speaks without saying a word. Every piece in our collection is designed to help you express who you are, what you stand for, and how you feel today. Whether you’re making a quiet statement or a bold entrance, let your wardrobe reflect your values and your individuality. Because real style starts with authenticity.

Conscious Style, Beautiful Impact

Looking good should never come at the planet’s expense. That’s why every Zaluxi piece is carefully curated not just for its beauty, but for its footprint. We work with ethical partners, low-impact materials, and eco-conscious packaging to make sure your wardrobe is as kind to the earth as it is to your skin. Sustainable fashion isn’t a trend—it’s a promise we wear with pride.

The Zaluxi Collective

Zaluxi is more than just a fashion brand it’s a collective of creatives, dreamers, and change-makers who care about style with purpose. From pop-up events and sustainable living tips to community storytelling and conscious shopping, we’re building a space where kindness and creativity meet. Join us as we celebrate self-expression, sustainability, and shared values one intentional outfit at a time.